MEET CASEY

Posted on June 11, 2013 by Carlene

Later, Casey thought how the smallest decisions can have far-reaching consequences. She leapt off the bus and walked into the medical center full of bravado. After receiving directions to the human resources office, she went right past it. She strolled through the hospital wing that housed the office complex. A hurried intern was not the least bit curious why someone would ask where to find the transcriber pool. “C Wing, basement, all the way in the back,” he said, never breaking stride.

A young woman carrying coffee and cinnamon rolls punched in a code next to the sign that read, “Transcription – Employees Only”, and paid no attention as Casey followed her through the double doors. The room was not much different from the place where Casey worked the past two years. One very young man, one older gentleman, forty to fifty women. Everyone was equipped with a headset, a monitor, and a keyboard. There were seven empty desks!

Transcriber pool etiquette discouraged interruptions. Casey knew only too well that production was the name of the game in this kind of room, and no one had time to stop and chat. She guessed the only doorway other than the one through which she entered would lead to the supervisor’s office. Instead of demanding to know how Casey had gained entrance to the area, Bertha Madison looked over the top of her glasses and said, “We don’t get many visitors down here. Can I help you?”

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